“Get off the phone and Pay Attention to Me,” Say Your Customers!

stop employees talking on cell phones
Have you ever sat in a restaurant and waited for your server to walk over and check on you? Then you notice the server is standing in the corner texting or playing on his/her cell phone? If so, I am confident that you were frustrated to some degree, and maybe you were so frustrated that you reduced the servers tip or changed your attitude toward your server. Your expectations were set to a certain level since you were going to ...

Important Stats to Track in the Dental Practice

Important Stats to Track in the Dental Practice
Dentists seemed to be challenged by the increasing information that today's practice management systems provide. The information is intended to help dentists make improved decisions within a short time frame. Following the basic Key Practice Indicators (KPI's) will assist in cutting through the data overload and allow you to determine quickly whether the goals of your practice goals are being achieved or not. These performance indicators are some of most important for a business owner. Practice Overhead (cost to run ...

Interesting Facts About Google

Interesting Facts About Google
Google is hands down the most popular search engine in the world. Even in China or Russia, where Google is not the primary search engine, you will seldom find, if at all, Internet users who have never heard of or used Google. The search giant handles upwards from 3 billion searches a day. If that is not mind-blowing, what is? Care for some more interesting facts about Google and its nifty search engine? Cool! Let's get started. Seven stunning facts ...

What are Some of the Biggest Lies in SEO?

If you dream of one day seeing your website on the first page of a Google search and haven't heard about SEO--Houston, we have a problem. Unfortunately, the mainstream definition of Search Engine Optimization (SEO) differs dramatically from what it is. In fact, there's a lot of misinformation about SEO out there in cyberspace, mainly because of so-called SEO "experts" telling website owners what they want to hear by making SEO sound as easy as building sandcastles on the beach. ...

It’s been 6 months do you know where your listings are?

Google Local Listings
Today, a Google representative confirmed, that local businesses risk having their Google My Business account listing unverified if they haven't logged into their account recently. Google My Business connects business owners directly to their customers regardless of what avenue they look for you; whether it's on Search, Maps or Google+. Google rep Jade Wang replied to a posting in the Google and Your Business Help Forum and confirmed the company is contacting some Google My Business users that it considers ...

Do You Ever Wonder If They Care?

Help My Employee's Don't Seem to Care

Keeping it from them won’t help… Do you ever wonder if your employees care? Do they “get it” when you have to make policy changes? Do they see you as heartless when you make budget cuts? Does the community see your company, your organization as active and interested in the growth and vibrancy of the community? If these are some of the questions you struggle with, then time spent learning about how to engage the hearts and minds of your …