5 Dental Trends to Grow your Practice

The dental industry is changing and evolving on a constant basis. To keep your practice ahead of the competition, you need to be sure you stay on top of these trends so that you can provide the latest, best, and most innovative care and amenities to all of your clients. Here are five recent trends in the dental field that could help grow your dental practice: Group practices are becoming more prevalent in the field, with multiple dentists merging into …

Using Role Play for a Fun and Effective Learning Opportunity

use role play for learning opportunity

Role-playing is a tried-and-true method to train staff in professional environments to better handle a variety of situations with customers. Hearing the phrase “role-playing” might make members of your dental team cringe, but just as advances in technology have made many dental procedures more comfortable and convenient for patients, new strategies make role-playing training more fun and effective for staff members. Follow these tips to use role-playing to improve the performance of your team: Give direction. Let’s say you are …

How Communication helps Dental Practices Build Trust with Clients

building trust with clients

Business owners, no matter what business they might be in, need to build trust with their customers in order to sustain long-term success. For a dental practice, building trust is especially important—and, at times, difficult. Are you having difficulty engaging your patients? Have you experienced obstacles getting patients to proceed with case acceptance and recommended treatments? If you can answer yes to either of these questions, you might be having difficulty meeting your goals for the practice, and the culprit …

Staying Proactive when a Patient Cancels an Appointment

how to handle appointment cancellation

If one thing is certain, we know that patients cancel appointments from time to time. This unexpected block of time can leave your mind wondering how to handle the situation, what will your staff do with their time, or how it may affect your bottom line. The question should be how could I help my team remain proactive when these instances occur? It is important to understand how a cancelation will affect your bottom line, especially if you are a …

Getting Patients to see the Big Picture

get patients to see the big picture

Did you know that in most practices 65% of hygiene patients end up needing some type of restorative dentistry? So, a question to ask yourself should be, “is my hygiene team trained in case presentation skills?” For years, the focus of case presentation was always to educate the patient. Dental team members were coached that educating their patients was the best way to get them in for necessary treatment. Well, the paradigm has shifted. While we should still educate our …

Creating Accountability within your Practice

accountability within your practice

Most small business owners have a passion for what they do but being the boss has its drawbacks, especially when it comes to having to police your staff. This certainly applies to the world of dentistry. Whenever an employee of a dental staff fails to follow established policy and protocol, dentists have to stop doing what they were trained to do—providing care—and handle the problem. Are you a dentist who feels like you are doing double duty as a law …