In a dental practice, communication isn’t just about exchanging words, it’s about creating a seamless workflow that keeps patients comfortable and the schedule running smoothly. Dentists and dental assistants work side-by-side in a high-paced, detail-heavy environment where even small misunderstandings can lead to delays, stress, or patient discomfort.
When communication is strong, the operatory feels like a well-choreographed dance. When it’s weak, it feels more like a three-legged race. The good news is that communication skills can be improved, and doing so benefits everyone…the dentist, the assistant, and most importantly, the patient!
Here are some practical ways dentists and dental assistants can improve how they communicate with each other.
Establish Clear Expectations Upfront
One of the biggest barriers to effective communication is a lack of clarity about roles and preferences. Dentists often have specific ways they like procedures set up, instruments handed over, or patient education handled. When these expectations aren’t discussed, assistants are left to guess, and guessing is rarely efficient.
How to improve
Dentists should take time to explain their preferred techniques and workflow for common procedures.
Assistants can keep a shared document or checklist of the dentist’s preferences for easy reference.
Both parties should revisit expectations regularly, especially when a new technology or procedure is introduced.
By making expectations explicit instead of assuming the other person “just knows,” you eliminate a lot of silent frustration!
Use Short, Specific Verbal Cues During Procedures
The operatory is not the place for long explanations. Mid-procedure, both dentist and assistant need to communicate quickly and efficiently without breaking concentration or overwhelming the patient with technical details.
How to improve
Creating a set of standard short phrases for common actions (“mirror,” “suction,” “shade,” etc.) helps keep communication simple.
Avoid using vague instructions like “get me that”…be specific!
Keep your tone calm and even. Urgency should be communicated clearly without sounding panicked to the patient.
Dentists and assistants who use precise, consistent cues can almost read each other’s minds over time. You begin to function like a well-oiled machine!
Anticipate Each Other’s Needs
In the best dentist-assistant relationships, much of the communication is nonverbal. An experienced assistant can tell from the dentist’s body language or the stage of a procedure what’s needed next. Similarly, a dentist can adjust their positioning or pacing based on how the assistant is setting up or responding.
How to improve
Assistants can study procedure sequences and watch the dentist closely to learn their habits.
Dentists can give subtle hand signals or glances to indicate a next step without breaking patient focus.
Both can debrief after a procedure to identify moments where anticipation could have been stronger.
Anticipation takes time to develop, but becomes one of the most valuable skills in a dental team’s toolbox!
Make Time for Post-Procedure Debriefs
In a busy day, it’s tempting to finish a procedure and immediately move on to the next patient. But skipping the chance to reflect can allow small issues to repeat over and over.
How to improve
Take 1–2 minutes after complex or challenging procedures to quickly discuss what went well and what could be improved. Keep feedback constructive…focus on solutions, not blame! Use these moments to celebrate when communication went smoothly, reinforcing good habits.
Debriefs help turn one-off communication problems into learning opportunities that strengthen the partnership!
Foster a Respectful, Supportive Environment
Good communication doesn’t happen in a tense or disrespectful atmosphere. Dentists and assistants need to feel safe speaking up when something’s unclear or when a mistake is made.
How to improve
Dentists can model patience and appreciation, even in high-pressure situations.
Assistants can communicate proactively rather than waiting until an issue becomes urgent.
BOTH should avoid public criticism! Sensitive feedback should always be given privately!
When mutual respect is present, communication becomes more open, honest, and effective.
Use Morning Huddles to Get on the Same Page
A daily morning huddle is one of the simplest ways to improve dentist-assistant communication (as well as whole team communication!). In just a few minutes, you can review the day’s schedule, identify potential challenges, and plan for special cases.
How to improve
Review each patient’s needs and any relevant notes.
Discuss special equipment or materials that will be needed.
Address any follow-ups from the previous day to prevent repeated issues.
This habit prevents surprises and sets a positive, coordinated tone for the day!
Keep Patient Perspective in Mind
Every exchange between dentist and assistant happens in front of the patient, and patients are always listening, even when they seem distracted! Communication that’s overly tense, rushed, or unclear can make them nervous.
How to improve
Keep intra-procedure communication professional and calm.
Avoid jargon when speaking directly to the patient. Translate technical terms into plain layman’s terms that are easily understandable.
Reassure patients with small, positive updates so they feel included in their own care.
Remember, clear communication between dentist and assistant builds trust not just with each other, but with the patient, too!
Dentists and dental assistants are partners in delivering excellent care. Strong communication doesn’t happen by accident! It’s built through shared expectations, consistent habits, and a commitment to mutual respect. When dentists and assistants work in sync, the workflow is smoother, patients feel more comfortable, and the entire dental experience improves!
Better communication isn’t just a skill, it’s the foundation of a thriving dental practice! By focusing on clarity, anticipation, respect, and continuous feedback, dentists and assistants can turn a good working relationship into an exceptional one!
Sherri Merritt
Dental Consultant & Trainer
