Is Leadership Important in Business

leadership in business

Are you a leader? This may be a tough question to answer. After all, as a society, we have defined leadership in a way other than it was meant to be defined as if it were only attainable for certain people with natural born leadership traits. To admit you are a leader may associate a person with being cocky or arrogant. That certainly is not the case, especially in business. Often, some of the best leaders are those who truly …

What Does It Cost Your Team By Not Training?

what does it cost your team by not training

From the minute you walk through the door at a dental practice, it’s go, go, go! Dental practices have a high rate of turnover because of the personal dynamics of team members. When you hire new team members, how do you train them, or do you even train them at all? Some practices may have a nicely organized training manual to train new hires but how can an ever-evolving practice keep up with all the new duties, systems, and procedures …

Is There a Better Way to Deliver Bad News to a Patient?

is there a better way to deliver bad news

Delivering bad news is sometimes as difficult as hearing it. As a dentist, you probably encounter these type of situations on a daily basis, and wonder, will it ever get any easier? When delivering bad news, the truth is that you simply cannot care more about the problem than the patient does. As a dentist, your job is to determine the problem, present the patient’s options, discuss the pros and cons of each option, and answer their questions. Ultimately, it …

Change

change

In life, there are big changes and small changes. I will be the first to admit that big changes scare me. The fear of the unknown can leave you asking yourself serious questions. In some cases, it can be similar to going through the different stages of grief. Denial Anger Bargaining Depression Acceptance Sound familiar? We all experience change at one point in time in our life. Change can be one of the more challenging obstacles we face, and is …

What Is The Most Important Part Of The Morning Meeting

importance of morning meeting

As the dentist, you feel the need to follow through with morning meetings by coaching your team, providing updates, and answering questions, but you are missing something. Every morning meeting should accomplish two things, exceptions, and opportunities. Morning meetings are not meant to verify everyone’s duties for the day or to double check that employees are doing their job like they are supposed to (these should be a given). Here is how to accomplish the two most important parts of …

Treatment Presentation

treatment presentation

How well is this being done in your office? Doctors, it is very critical that you be aware of how treatment is being presented in your office, and if the patients are scheduling the treatment that you recommend. The two main reasons patients fail to schedule their next appointment could be that your exam did not create value or need, or your team members have not been trained properly on how to present treatment. In this blog, I will discuss …