How long should you keep trying to Reactivate Patients

how long to reactivate patients

Losing a patient is one of the great dilemmas of running a practice in the medical field. That income must be replaced and, across all businesses and industries, studies have shown that only 20 to 40 percent of lost customers return as patrons. Bryant Consultants has compiled this helpful guide on how much time and energy you should spend attempting to reactivate patients. Make sure patients leave each appointment with their nextappointment already scheduled This should be a standard office …

Finding Balance in Dentist Office Culture

finding balance in dental office

When you run your own business, the way you treat your employees matters. This is especially true in the close-knit environment of a dental practice. You want every member of your staff to feel comfortable while recognizing potential sources of conflict. Creating a good office environment starts by establishing a culture of balance and respect. Here are some do’s and don’ts you should follow to help create this culture. DO be genuine: Make sure that you show a legitimate interest …

How to Nip Dental Staff Issues in the Bud

nip dental staff issues in the bud1

Disagreements are inevitable—whether they occur between family members, friends or co-workers. When an issue develops between members of your team—and it will—it is your job as the owner or office manager to maintain the peace and nip any disagreement in the bud. Ongoing staff issues can reduce productivity, create communication problems, and your clients or customers may even be able to sense the tension in the office.  You can help minimize intra-office problems by keeping your employees motivated and make …

Is Leadership Important in Business

leadership in business

Are you a leader? This may be a tough question to answer. After all, as a society, we have defined leadership in a way other than it was meant to be defined as if it were only attainable for certain people with natural born leadership traits. To admit you are a leader may associate a person with being cocky or arrogant. That certainly is not the case, especially in business. Often, some of the best leaders are those who truly …

Creating Magical Moments For Your Customers

Creating Magical Moments For Your Customers

Creating magical moments for your customers means providing superior customer service, not just while they are receiving treatment, but during the checkout process as well. As the dentist, you spend the majority of your time in the back of the office, in the operatory, performing treatments on patients. Although you are more aware of the level of customer service from the back of the office, what about what goes on up front when your patients enter or leave your practice? …

What Can A Dental Consultant Tell Me?

How Can I Run a Successful Dental Office?

What a dental consultant knows that I may be missing You may be wondering why you should consider hiring a consultant to move your practice the next level. After all, no one knows the inner workings of your practice more than you, the dentist, right? Although you have a plethora of inside knowledge of how your practice works, that is exactly the problem. Unfortunately, being on the inside means you lack outside perspective, which is something only a dental consultant …