Transferring the Trust Throughout the Dental Practice

Picture this: You are in a relay marathon and your team has a baton that has to be carried by each runner during their leg of the race, this baton, cannot be dropped during the race or the hand off. During the relay if the baton is dropped at any time the entire team is disqualified from the race. The rules of the race, it doesn’t matter how hard you practiced, how good a single team member is or how …

12 Objections That You May Hear From Your Dental Team

12 Objections That You May Hear From Your Dental Team Team members are the heart and soul of the practice, when you have the right ones in place. For those who do not, there are often statements made cause the owner to question how the doctor proceeds with their practice decisions. Anyone working in the dental office can point out problems; the harder part is that they do not always have the best solutions. Their solutions are based more on …

Balancing Act Managing Emotions between Work and Home

Balancing Act Managing Emotions between Work and Home Your car needs new tires, you left for work after arguing with your teenage daughter about her appearance, and your husband has informed you he may be facing a job lay-off.   You are expected to walk through the office door and forget all of that to perform your normal level of proficiency and care.  You remember the office mantra that is common in many dental practices, “Leave your personal problems at the …

10 Opportunities To Impress Your Patient Before Treatment

10 Opportunities To Impress Your Patient Did you know that there are at least ten potential opportunities that your office has to impress a client before treatment happens? What an awesome opportunity to make an impact on the patient, to gain trust, to build excitement about achieving optimal dental health. The phone call – Place your best team members on the phone! When the phone rings, you want to have your best players ready for action. You only get one …

Reviving Your Recare System

Do you know how many patients you really have in your practice that are interested in dentistry? Whatever your number is; this could be a sign that it’s time to revive the re-care system. During the time that your practice is not attracting as many new patients, it is even more of the time to revive the recare program and shift the focus onto your existing patients. If what you are currently doing isn’t working as well as you would …