How well is this being done in your office? Doctors, it is very critical that you be aware of how treatment is being presented in your office, and if the patients are scheduling the treatment that you recommend. The two main reasons patients fail to schedule their next appointment could be that your exam did not create value or need, or your team members have not been trained properly on
Your dental practice may be new, or maybe it is well established. Whichever the case, you have likely dealt with interviewing and hiring staff members, to some degree. Maybe a seasoned employee is leaving your practice to pursue another passion. Replacing employees may seem easy, but many dentists fail in this area. As a dentist and practice owner, effectively building your dental team is an important aspect of your practice.
Creating magical moments for your customers means providing superior customer service, not just while they are receiving treatment, but during the checkout process as well. As the dentist, you spend the majority of your time in the back of the office, in the operatory, performing treatments on patients. Although you are more aware of the level of customer service from the back of the office, what about what goes on
What a dental consultant knows that I may be missing You may be wondering why you should consider hiring a consultant to move your practice the next level. After all, no one knows the inner workings of your practice more than you, the dentist, right? Although you have a plethora of inside knowledge of how your practice works, that is exactly the problem. Unfortunately, being on the inside means you
You interact with your employees on a daily basis. You probably feel as though you can trust most, if not all, of your employees but how can you know for sure? As a boss, you never want to think about an employee lying to you. The truth is, many people lie every day to make themselves, or others, look better. Some people are unaware that they stretch the truth a
What is a resolution? It is a firm decision to do or not to do something. What will your resolution be for 2016? What are you going to do differently this coming year? The end of the year is a great time to reflect on what you did throughout the past year. Reflection helps you consider your goals or resolutions that you hope to achieve for the New Year. Maybe