In a perfect world, every one of your patients would be completely satisfied and happy all of the time. But, the reality is that we don’t live in a perfect world. People get angry. Patients say unkind words, whether they were warranted or not, but it’s how you and your office staff deal with these situations that make a difference. More than likely, you’ve dealt with your fair share of
There is a saying that goes like this, “It’s lonely at the top.” If you’re a boss, then you probably know exactly what we are talking about. Being a boss often means having a thankless job. Of course, you want your employees to do their best because their performance is a direct reflection of you. Still, you don’t want to seem overbearing. How do you show your appreciation without being
Dental practices receive numerous phone calls throughout the day. When the phone rings, whether it is a current or potential patient, their experience shapes their opinion of your practice. Since a phone call is typically the first point of contact between your office and patients, it is critical to answer the phone in a timely manner and with proper etiquette. Today, Bryant Consultants is reviewing how office staff could be
As we grow in dentistry and continuously evolve our skill sets and communication tools with patients, Bryant Consultants has come across an amazing platform called Smile Virtual. This software improves the workflow for patient consultations while building trust and being completely transparent. Plus, it is HIPPA compliant and allows you to provide patients with the exact information that they need, on their time. Patients want to know who to trust,
Whether you graduated from dental school recently or have been a practicing dentist for decades, one thing is for certain – you want your practice to succeed. You might be a great dentist, your patients may love coming to see you, and your employees might think your office is a fun place to work. But, if you aren’t doing these 10 things, your practice will tank. Find out what to
First impressions are critical in personal and professional situations. After all, you never get a second chance to make another first impression. Therefore, your front desk staff must be prepared to make a good first impression when greeting new patients. Since the front office employees typically are the primary contact for patients, proper etiquette is crucial to the success of your practice. Bryant Consultants understands the importance of first impressions