Working in a dental office requires teamwork, coordination, and strong interpersonal skills. When dealing with a co-worker who has a dominant personality, it can be challenging to maintain a smooth and productive work environment. A dominant colleague may have strong opinions, take charge in group settings, or be highly assertive, which can sometimes feel overbearing. However, with the right approach, you can manage this dynamic effectively and foster a respectful, cooperative workplace.
Understand Their Personality and Motivations
Dominant personalities often exhibit confidence, decisiveness, and a strong sense of responsibility. They may take control because they feel it is necessary for efficiency, or they may be passionate about their role. Instead of viewing their behavior as a challenge to your authority or abilities, try to understand their motivations. This can help you approach interactions with empathy rather than frustration.
Communicate Clearly and Confidently
One of the best ways to manage a dominant co-worker is to match their clarity and directness. Be assertive in your communication while remaining professional and respectful. If they tend to interrupt or dominate conversations, gently but firmly hold your ground. For example, you could say, “I appreciate your input, but I’d like to finish my thought before we move forward.”
Establish Boundaries
It’s essential to set healthy boundaries to prevent a dominant personality from overstepping. If they frequently take over tasks that are your responsibility, politely but firmly remind them of your role. For example, “I’ve got this covered, but I’ll let you know if I need help.” Setting clear expectations will help prevent feelings of resentment and create a balanced work dynamic.
Stay Calm and Professional
A dominant co-worker may sometimes come across as aggressive or impatient. In moments of tension, keep your composure and avoid escalating conflicts. Take a deep breath before responding and focus on solutions rather than personal disagreements. Staying calm will show that you are capable of handling difficult situations with professionalism.
Find Common Ground and Work Together
Rather than viewing your dominant co-worker as an adversary, look for ways to collaborate. Identify areas where their strengths complement yours. For example, if they are highly organized but struggle with patient interactions, you can take the lead in that area. By working together and acknowledging each other’s strengths, you can foster a more positive relationship.
Use Active Listening Techniques
Dominant personalities appreciate being heard and respected. Use active listening techniques to show that you value their input. This includes maintaining eye contact, nodding in understanding, and summarizing what they say before responding. For example, “So you’re saying that you’d prefer we set up the trays this way because it saves time during procedures?” This approach can help diffuse potential conflicts and build mutual respect.
Address Issues Directly but Diplomatically
If a dominant co-worker’s behavior is becoming problematic, address the issue directly but in a diplomatic way. Avoid confrontational language and instead focus on finding a solution. For example, instead of saying, “You always take over everything,” try, “I’d appreciate the opportunity to handle this task myself so I can improve my skills.
Seek Support When Necessary
If a dominant co-worker is creating a toxic work environment despite your efforts to communicate and set boundaries, consider seeking support from a manager or office leader. Frame the conversation in a constructive way, focusing on solutions rather than complaints. For example, “I want to ensure we’re working as efficiently as possible, but I sometimes feel overshadowed. Do you have any suggestions on how we can collaborate more effectively?”
Adapt to Their Work Style Without Losing Your Own
While it’s important to stand your ground, being adaptable can also help you work more harmoniously with a dominant co-worker. Pay attention to their preferred communication style and work habits and find ways to complement them while still maintaining your own approach. For instance, if they prefer quick, direct conversations, adjust your communication to be concise and to the point.
Focus on the Bigger Picture
At the end of the day, the goal is to provide excellent patient care and maintain a productive work environment. Keeping this in mind can help put workplace dynamics into perspective. Instead of getting caught up in power struggles, focus on teamwork and professionalism. A dominant co-worker may not always be easy to work with, but by managing the relationship effectively, you can contribute to a more cohesive and efficient dental practice.
Managing a dominant personality in a dental office requires patience, strong communication, and professionalism. By understanding their motivations, setting boundaries, staying calm, and fostering collaboration, you can create a more balanced and respectful work environment. With the right approach, what may initially feel like a challenge can turn into an opportunity for growth, teamwork, and improved workplace relationships.
Sherri Merritt
Dental Consultant & Trainer
