How do you handle an unmotivated team member? Let’s establish what an unmotivated employee is. Usually, it’s the person who is habitually late or often absent, doesn’t participate in team meetings, doesn’t do their actual work, and usually has an overall bad attitude about the office, team members, and the work.
You usually will find them not collaborating with another team member when a patient doesn’t show up or jumping on the phone trying to determine the whereabouts of the patient or working to fill the open appointment. According to Nigel Nicholson with the Harvard Business Review, you cannot motivate problem employees. Only they can motivate themselves.
You can, however, provide an environment in which people will want to apply their natural motivation and drive. Want to create a positive and rewarding environment?
- Create the right conditions: Rather than trying to motivate employees with external incentives, focus on creating an environment that enables their inherent motivation to thrive. This includes providing clear expectations, resources, feedback, and autonomy.
- Understand individual motivations and align goals: Recognize that each employee has unique drivers and values. Take the time to learn what motivates each team member and tailor your approach accordingly.
- Provide meaningful work: People are most motivated when they find their work meaningful and fulfilling. Help the team see the purpose and contribution of their work, and connect it to their values and goals.
- Foster positive relationships: Relationships with managers and team members (including admin and clinical) are essential to employee motivation. Create a positive and supportive work culture where people feel appreciated, respected, and part of a team.
- Focus on progress: Don’t expect your unmotivated team member to change overnight. Set small, achievable goals and celebrate all successes, including the small ones.
