Author: April Brogan

You’re working hard, showing up on time, giving patients your best — and then there’s that one person. They’re consistently rude. They leave early while everyone else is staying late. They snap at teammates and stir up tension. And the hardest part? Leadership doesn’t step in. If this sounds familiar, you’re not alone. One toxic team member — especially one who’s been allowed to act this way for too long

Every successful dental practice has one thing in common: strong leadership. While systems, technology, and talent all matter, none of them thrive without clear direction. In a dental office, leadership starts at the very top, and that leader is the dentist. Whether intentional or not, the dentist sets the emotional, cultural, and operational tone for the entire practice. Teams take their cues from what the dentist says, how the dentist

Every dental practice has goals for higher production, better collections, a smoother schedule, more case acceptance, less stress, and a healthier culture. But goals don’t happen simply because they’re written on a whiteboard or tucked into a strategic plan. They occur when a leader consistently rallies the team, clearly paints the vision, and gently (but intentionally) nudges daily behavior toward that vision. If you’re the dentist or practice leader, your

As leaders and practice owners, we know our teams are our greatest asset. We rely on them every day to deliver amazing experiences for patients, uphold our values, and build the culture that makes our office special and sets us apart. But how often do we truly acknowledge the people who make it all possible by showing up? We know doctors want to do fun things and acknowledge the team,

If there’s one thing we can all agree on in dentistry, it’s this: coding changes are never “just a small update.” They affect your entire workflow, from clinical notes and documentation to claim submission, reimbursement, and even how you communicate treatment value to patients. With the revenue cycle being tighter than ever, staying ahead of CDT code updates isn’t optional; it’s essential. The practices that win in 2026 will be

In the intricate dynamics of teamwork, each member plays a pivotal role in achieving collective goals. However, when one team member starts slacking, it doesn’t just affect their individual output—it sets off a chain of repercussions that can disrupt the entire team’s productivity and morale. The most immediate effect of a team member slacking is a drop in productivity. Tasks may be delayed or completed inadequately, requiring others to pick