Author: April Brogan

We’ve all heard of dental anxiety, but stress isn’t limited to the patient chair. Behind the scenes, dental professionals juggle packed schedules, insurance delays, staffing shortages and the nonstop pressure to keep the practice running smoothly. The result? Overwhelmed teams, rising frustration and a noticeable dip in morale across the practice. But stress doesn’t have to be the norm. With a few intentional changes, dental practices can ease the pressure,

You know that moment when a patient is ready to say “yes” to treatment — and then the wheels fall off? Maybe the financial conversation doesn’t match what the doctor discussed. Or maybe insurance pre-authorization was never filed, and now the patient’s panicked and backing out. It happens. And more often than not, these hiccups come down to one thing: communication breakdowns between the doctor and the treatment/insurance coordinator. The

Profit sharing gives each practice member a tangible stake in the business’s success. Profit-sharing can boost morale, but it helps team members feel valued beyond an hourly wage or salary. When done right and the practice does well, everyone shares in the reward, naturally giving employees a reason to care about how the entire team performs. But occasionally, you may have an employee who lags, knowing the rest of the

Not everyone handles change in the same way. Some people embrace it, while others resist it. Change can be especially challenging in a dental practice, where routines are set, workflows are familiar and the team often runs like a well-oiled machine. Let’s face it: introducing something new, such as a coach, can stir up discomfort among your team members. If you’ve decided to explore coaching, perhaps you’re being met with

In the world of business, leadership is often romanticized as a role filled with decision-making power and authority. However, effective leadership extends beyond mere directive abilities—it also demands a willingness to listen and adapt based on feedback. Accepting constructive criticism is a crucial skill for any leader aiming to foster a healthy, innovative, and resilient organizational culture. Here’s why: Leaders who actively seek and embrace constructive criticism demonstrate a commitment

A recent consumer survey revealed that 77 percent of consumers “always” or “regularly” read online reviews when browsing for local businesses or services. That means that before a potential patient clicks “call” or schedules an appointment online, they’ve likely scrolled through your reviews to see what others have said about their experience with your dental practice. Google reviews aren’t just nice to have — they’re often a deciding factor. If