Some people like to avoid conflict. This may mean that they avoid having difficult conversations, even when they shouldn’t. It happens to leaders and followers. But as luck would have it, we’ve all found ourselves either on the receiving or giving end of a difficult conversation. When it comes to running a successful dental practice, communication is crucial, even when it’s something difficult to talk about. So, whether you’re a dentist that needs to confront your team member or a team member that needs to call out the doctor, our dental practice coaches want you to do this one thing before starting a difficult conversation.
Why is starting a difficult conversation so hard?
Many people struggle to start a difficult conversation. You may be worried about how the other person will react. Or maybe you’re not sure how to use the right words or if the right message will get across. What if the conversation goes sour? You have to face your team every day! So it’s understandable that you may be hesitant to start a difficult conversation. But remember that ignoring the topic breeds resentment, anger and eventually affects everyone’s performance. If you are the dentist reading this, you can’t afford to let your office morale plummet like that! Additionally, if you’re a team member reading this blog, it’s time to stop going to work every day feeling miserable because you’re too afraid to speak up.
Why difficult conversations need to happen
Difficult conversations are what help us grow, understand, and communicate our wants and needs. It’s impossible to resolve problems or issues within your practice if you sweep them under the rug! Avoiding difficult conversations make it impossible for your practice to grow, attract or retain patients, and increase profits (which is a win-win for everyone).
The one thing you need to do before starting a difficult conversation
Think for a moment. What’s the one thing people want to accomplish when starting a difficult conversation? They want to connect with the other person. Start the conversation off by sharing your intentions. This may sound different, according to you, but it may be something like this:
- I want us to get along.
- I’d really like to see our team get better.
- I’d like us to work together to accomplish goals.
These phrases let the listener know that you truly want to connect with them. You’re on the same team, and you’re not trying to work against them. Once you’ve shared your intentions, it’s time for the next step – set the stage.
Be honest; you might feel compelled to say, “I was hesitant to share this with you, but I have something I’d like to say. May I have an opportunity to do that with you?” Or, “I have some thoughts I’d like to share with you, and it would be great if you could allow me to express my thoughts, and then I’d like to hear what’s on your mind too.”
These statements reinforce that you want to foster a connection with the other person and that you’re also willing to hear what they think about the conversation too. Remember, though, don’t get defensive when it’s their turn to share! It took a lot for you to share your thoughts, and it may be just as difficult, if not more, for the other person to do the same.
Nothing will ever change if you remain silent. And when you work within a team, it’s in everyone’s best interest that each person get to share their thoughts and feelings. Worried about how the other person will react? Well, that’s natural, but you can’t control other people. You can, however, control your attitude and the words you choose to start off the conversation. No matter your intentions or the words you use, it’s possible that the receiver just isn’t willing to listen or consider your words. Don’t write off that person immediately. They may need a little time to think about the conversation and conjure up their own words to share. Give it time!
Dental Practice Consultants
Communication is easily the most important factor in life, in your relationships, and at work. So, whether you need to have a difficult conversation at work or even in your personal life, these tips can help get you started. Just remember to be authentic, honest, and considerate with your words. Want to learn more about improving communication within your practice? Call Bryant Consultants today at (877) 768-4799 to get started.
