Author: Hollie Bryant Foust

No matter how long you’ve been running your dental practice, you know for a fact that getting new patients by word-of-mouth equals practice growth and more revenue. But how do you get new and existing patients to become raving fans that spread the word about your practice? It’s simple (not easy)! Customer service, it’s the foundation of your business. Today on the blog, our dental practice consultants share three ways

Black’s Law Dictionary defines embezzlement as “the fraudulent appropriation to his own use or benefit of property or money intrusted to him by another.” Embezzlement can occur in any business or industry, and the medical field is no exception. A study by Hiscox in 2018 revealed some disturbing trends: the average embezzlement case involved six-figure losses, and, in the medical world, 66% of those who committed embezzlement were office managers.

The phone rings, and rings, and rings. There’s no answer. What do you suspect the caller will do next? If you guessed, move on to the next phone number in their Google search, then you’re right! When your front office is busy, the phone may seem like it’s ringing off the hook. But did you know that missing just ONE new patient conversation a day could end up costing your