Author: Hollie Bryant Foust

One never gets a second chance to make a first impression. Thus, the first contact your practice makes with any individual needs to be a positive one. In the world of dentistry, that initial contact most often occurs over the phone. This is why we think it’s imperative that your dental receptionist have training on how to answer the phone and call patients. The importance of phone training When a

You are the owner of your destiny! Asking insightful questions during a job interview can provide valuable information about a potential new job and make you a more competitive candidate. Engaging the interviewer or company owner with thoughtful questions can demonstrate your commitment to the position and help build rapport as well as build your credibility.  Here are some important categories of questions to consider when interviewing for a new

At Bryant Consultants, we believe that excellent customer service involves genuine communication with patients, guided by a set of established principles for staff to follow. This ensures that dental teams can provide authentic care while adhering to office policies. Consider these guidelines as a game plan for your team, helping them understand their position, objectives, and their role in achieving the ultimate goal: outstanding patient care. Here are 10 things

In the fast-paced world of technology, it’s easy to get caught up in the bells and whistles of the latest gadgets and software. But amid all the hype, it’s important not to overlook the crucial role of customer service and support. After all, what good is the most cutting-edge technology if you can’t get the help. You need to use it effectively? In fact, some would argue that customer service

In today’s world, information is as close to us as a fingertip. We’re growing accustomed to instant gratification, and we don’t even have to work too hard for it. People have high expectations, whether from a retail business, a restaurant or a dental practice. With the costs of just about everything rising significantly, consumers and patients are expecting more value for their money. If they don’t receive the value or

Every dentist wants a rockstar team beside them, and some are lucky enough to utilize effective hiring strategies, team-building skills … and maybe a bit of luck … to put together a dream team. But then sometimes, an employee goes rogue. One person can drag down an entire team. Perhaps they’re too competitive or not a team player. Maybe they don’t carry their weight when other team members are working