Staying Proactive when a Patient Cancels an Appointment

how to handle appointment cancellation

If one thing is certain, we know that patients cancel appointments from time to time. This unexpected block of time can leave your mind wondering how to handle the situation, what will your staff do with their time, or how it may affect your bottom line. The question should be how could I help my team remain proactive when these instances occur? It is important to understand how a cancelation will affect your bottom line, especially if you are a …

Dealing with Bad Leadership

dealing with bad leadership

It is not a profound discovery that people will leave their job because of bad leadership. Whether you are an employee that feels like quitting their job due to bad leadership or you are a business owner who is losing employees with no real explanation, this blog is for you. Bad leadership can result in losing a valuable employee, and morale could be suffering, as well as a lack of employee engagement. As a business coach and consultant, Bryant Consultants …

Importance of Employee’s First Day

importance of employees first day

First impressions are so important. That rings especially true for your business when a new employee arrives for his or her very first day of work. Take a minute to think about what the typical first day of work is like for a new employee. If you are like a lot of managers and business owners, the new employee might get the standard introductions and tour of the facility, but what happens past that? Does the employee just mindlessly follow …

Stressed About Employee Retention

stressed about employee retention

As a manager or business owner, finding and retaining the right employees can be stressful and challenging. Sometimes finding the ideal employee may seem easier than retention. It seems easy to get employees through the doors, but retaining them is a different story. If you are like many business owners, you may find that keeping employees is a challenge. A poll of business owners recently conducted by ADP showed that only 15 percent of those polled felt confident in their …

The Best Managers Have These Qualities

best managers have these qualities

Leadership is never easy. When running a business, you need the members of your team to respect you. Gaining respect from your employees means that they will be more likely to listen to you, and contribute to the mission of your business. The “old school” management approach often meant fire-breathing behavior, which set up a boss to be listened to out of fear. The problem with this approach is it does not last, and employees tend not to show respect …