How Communication helps Dental Practices Build Trust with Clients

building trust with clients

Business owners, no matter what business they might be in, need to build trust with their customers in order to sustain long-term success. For a dental practice, building trust is especially important—and, at times, difficult. Are you having difficulty engaging your patients? Have you experienced obstacles getting patients to proceed with case acceptance and recommended treatments? If you can answer yes to either of these questions, you might be having difficulty meeting your goals for the practice, and the culprit …

Getting Patients to see the Big Picture

get patients to see the big picture

Did you know that in most practices 65% of hygiene patients end up needing some type of restorative dentistry? So, a question to ask yourself should be, “is my hygiene team trained in case presentation skills?” For years, the focus of case presentation was always to educate the patient. Dental team members were coached that educating their patients was the best way to get them in for necessary treatment. Well, the paradigm has shifted. While we should still educate our …

Creating Accountability within your Practice

accountability within your practice

Most small business owners have a passion for what they do but being the boss has its drawbacks, especially when it comes to having to police your staff. This certainly applies to the world of dentistry. Whenever an employee of a dental staff fails to follow established policy and protocol, dentists have to stop doing what they were trained to do—providing care—and handle the problem. Are you a dentist who feels like you are doing double duty as a law …

How to Provide Exceptional Customer Service

Owning and operating a successful dental practice is not an easy feat. There are the day-to-day tasks of overseeing dental procedures, and focusing on operations as a whole. It is necessary to also focus on providing exceptional customer service. How you manage your practice leaves a lasting impression in the minds of your patients, which greatly impacts whether they will stick to visiting your office or find oral care elsewhere. We have provided you with some key factors to put …

Leaders vs Leadership in Dentistry

leader vs leadership

Achieving success in the dental field does not happen easily. For a group practice, successful management is critical, and leadership is vital to management. Exceptional leaders, no matter what the industry, promote an environment where positive actions produce accomplishments. They instill a greater sense of accountability, responsibility, commitment and intention. Are you giving your group practice the leadership it needs? Here are several crucial aspects to being a good leader. Open communication – It is important to be open and …

What is Your Goal for New Patient Tours

first impression tours

A first impression goes a long way. This is particularly the case in the dental profession. In that field, a first impression takes the form of a patient tour. This allows new or prospective patients to explore your facility for themselves. How should you prepare for these patient tours? How do you make sure you present your practice in the best way possible? We suggest one stage of the planning process should involve holding a team meeting. Ask the members …