Creating Accountability within your Practice

accountability within your practice

Most small business owners have a passion for what they do but being the boss has its drawbacks, especially when it comes to having to police your staff. This certainly applies to the world of dentistry. Whenever an employee of a dental staff fails to follow established policy and protocol, dentists have to stop doing what they were trained to do—providing care—and handle the problem. Are you a dentist who feels like you are doing double duty as a law …

How to Provide Exceptional Customer Service

Owning and operating a successful dental practice is not an easy feat. There are the day-to-day tasks of overseeing dental procedures, and focusing on operations as a whole. It is necessary to also focus on providing exceptional customer service. How you manage your practice leaves a lasting impression in the minds of your patients, which greatly impacts whether they will stick to visiting your office or find oral care elsewhere. We have provided you with some key factors to put …

Leaders vs Leadership in Dentistry

leader vs leadership

Achieving success in the dental field does not happen easily. For a group practice, successful management is critical, and leadership is vital to management. Exceptional leaders, no matter what the industry, promote an environment where positive actions produce accomplishments. They instill a greater sense of accountability, responsibility, commitment and intention. Are you giving your group practice the leadership it needs? Here are several crucial aspects to being a good leader. Open communication – It is important to be open and …

What is Your Goal for New Patient Tours

first impression tours

A first impression goes a long way. This is particularly the case in the dental profession. In that field, a first impression takes the form of a patient tour. This allows new or prospective patients to explore your facility for themselves. How should you prepare for these patient tours? How do you make sure you present your practice in the best way possible? We suggest one stage of the planning process should involve holding a team meeting. Ask the members …

Why Won’t My Team Change

why wont my staff change

Human beings have a tendency to resist change, whether it is in their personal life or business. This resistance occurs even if the pending change could yield an opportunity that could lead to a greater sense of accomplishment and more overall satisfaction. Why, though, do people resist change? Because of a fear of the unknown. How will change affect their relationships? What about their economic status or job or just their daily routine? The prospect of change and the uncertainty …

Change Management

change management

It is inevitable that as humans, we tend to resist change. It is in our nature; it should be expected. Even when change is going to lead us to growth and development, we naturally resist change. In the world of dentistry, change is growing at a faster rate than ever before; booming practices, technological advancements, government regulations, outsourcing certain functions of the business, to non-dentist ownership and staff needs. So many changes that it will make your head spin, yet …